Returns & Refunds

YUDIVA Professional - professional, salon-use products.

1. Unopened product, 30 days

Unopened, unused product may be returned within 30 days of delivery. Email us at info@yudiva.com with your order number before sending anything back. Returns shipped without prior written approval cannot be accepted or refunded.

2. Opened product is not eligible

Because these are professional salon formulas, opened or used product cannot be accepted back into stock. The one exception is a performance claim, covered below.

3. Performance claims

If a product does not perform as described when used as directed by a licensed professional, contact us within 30 days of delivery. We may request photos, the batch or lot number, or application details in order to review the claim. Approved performance claims receive a replacement or a refund of the product price, and no restocking fee applies.

4. Return shipping and restocking fee

We cover return shipping - once your return is approved, we will send you a prepaid label.

A restocking fee of $10 per order is deducted from refunds on unopened-product returns. This fee does not apply to approved performance claims.

5. Refunds

Approved returns are refunded to the original payment method for the product price, less the $10 restocking fee where it applies. Original outbound shipping charges are non-refundable. Refunds are issued after the returned product has been received and inspected.

6. How to start a return

Email info@yudiva.com with your order number and the reason for the return, and our team will confirm approval and send your prepaid label.

See our Performance Guarantee for how we stand behind results.

YUDIVA may update this policy from time to time. The version published here at the time of your order applies.